Repairs & Replacements

We offer repairs to residential and light commercial customers, and for all major manufacturers of equipment. We also perform replacements on Gas Packs, Heat Pumps, Furnaces, and Air Conditioners. Local town permits are taken out for every replacement system we do, its North Carolina law.  We service the following types of Heating & Air Conditioning Equipment: Amana, American Standard, Arcoaire, Bryant, Carrier, Comfortmaker, General Electric, Goodman, Heil, Janitrol, Kenmore, Payne, Rheem, Ruud, Sears, Tempstar, Trane, Whirlpool, York, and many other brands.

Maintenance

In addition to installation and repair, we perform bi-annual maintenance services to extend the life of your system. Having your system regularly maintained will give maximum performance and help prevent breakdowns.  An undercharged or overcharged system will raise your energy consumption substantially.  We recommend a spring checkup for your air conditioner or heat pump and a fall check up for your heating system.  We send postcard reminders out to our customers at the beginning of each season.  If you would like to be added to our mailing list, please call 919-934-4148 or email us at [email protected] with your name and mailing address. To see a list of our checkpoints, click here.

Preventative Maintenance Agreements

A Preventative Maintenance Agreement provides you with a maintenance check up twice a year.  Maintenance will be performed during normal business hours, Monday through Friday, on off-season months and is valid for one year.  Having a Preventative Maintenance Agreement provides you with great benefits.  Such as: preferred priority for scheduling all service calls and maintenance calls over will call customers, and 10% pricing reduction for repair parts and labor.  It will help protect against breakdowns by correcting minor problems before they grow into emergencies and help minimizes operating expenses by keeping your system operating at peak efficiency.  This plan is fully transferable to your new home (in the local area) or the subsequent owners of the current home, in the event you sell the home under which this agreement was originally written.  Call our office for details and pricing.  To see a list of our Check-Up points, click here.

Equipment Warranty

We honor all manufacturer warranties.  In most cases it does not matter who services or repairs your unit after your first year warranty is up with either the builder or the original installing company.  Most compressors have a 10 year warranty.  Most all other parts have a 5 year warranty.  If you have a question about your heating and air conditioning equipment warranty, call us with the make, model, and serial number and we can check warranty status for you.

Manual J Load Calculations

A load calculation must be made for the entire structure in order to properly size the heating and cooling equipment.  For a nominal fee, we can provide a heat gain, heat loss load calculation report for your home.  This consists of a technician coming to your home, measuring all the rooms, windows, insulation values, and running it through our software program.  This report will tell you the exact size of heating and cooling equipment needed for your home. 

When equipment is oversized, efficiency is reduced, operating costs increase, and control over space conditions is lessened.

When equipment is slightly undersized it will provide comfort and efficiency most of the time, but space conditions will drift when extremes in weather occur.  This is preferred to over sizing the equipment but some comfort level might be lost at certain times of the year.

Energy Saving Controls

With the cost of energy on the rise, a digital programmable thermostat is an important upgrade to your system.  We install the Honeywell and Gemtech brand of digital programmable thermostats.  Digital thermostats are much more accurate than the old style mercury bulb thermostats and they are environmentally friendly.  Another advantage to a digital thermostat is that it prolongs the life of your compressor on heat pumps and air conditioning systems by locking out the compressor for 5 minutes for each adjustment made to the thermostat by the homeowner.  Short cycling is eliminated therefore prolonging the life of your compressor.

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Last modified: 8/1/11